I thought I’d share my latest shopping experience to show it’s OK to be an empowered customer. I did some shopping a few weeks ago and bought a few boxes of pasta. When I got home and was putting them away, I noticed one box was a lot lighter than the rest of the boxes. Looking at it more closely, it was only about a third to half full! The box was still sealed, so it must have just been a fluke defect in manufacturing. Well, the old me prior to getting into coupons and finding good deals would have just thrown the box away and considered it my bad luck and moved on. But, not now! One thing I realized when I started my couponing adventure is that companies actually DO want to hear from you. They want feedback from their customers to know how they can improve and A) keep you as a customer and b) Gain more customers! And it’s so easy contacting companies nowadays, you just go to their company website, click on their “contact us” button, take just a few minutes to email your concerns and boom, you’re set!
In my case, it took me just a few minutes to email the pasta company, I emailed them the UPC code and the problem I had. They emailed me back the same day and then they followed up with 4 Free Product coupons in the mail. I was more than satisfied and will keep buying their products in the future. Everybody wins!
If you have a story you’d like to share about contacting companies with your concerns, email or leave a comment 🙂
I had a problem with some socks I bought from Haynes for my husband. They had holes within a week and wearing them once. I emailed the company and they mailed me a check to buy new socks.