The past few months at Price Cutter, it seems like I’ve had more negative experiences at my nearest location. I’ve had a lot of incorrect prices at the register, a rude/grumpy cashier on numerous occasions, problems with Internet Coupons (even though they say they take them). I just feel strongly that a customer shouldn’t be treated rudely when the store is at fault. Numerous times, this store has acted put out when they have to correct their own mistake (and I am referring to the incorrect prices, not the coupons).
The funny thing is I have another store about 20 minutes away and on the few occasions I have gone there, I have never had a single problem. It’s too bad, because I really do like some of Price Cutter’s products. I used shop there a minimum of once a week, but I now find myself shopping there less and less. I just started dreading going there and a person should not have to feel that way when they’re going somewhere to spend their hard-earned money. Fortunately, I have plenty of other choices for grocery shopping in my area.
I contacted Price Cutter’s customer service online, but they were less than responsive (and I contacted them twice). It’s too bad. If I were a business, I would want to hear from my customers about any issues they were having so I could improve and bring in more business or at least keep the business I have. UPDATE: I did finally get more than a canned response this afternoon and the Director of Guest Relations said the issues I addressed would be forwarded to the Store Director, so that’s a step in the right direction! 🙂 I also received a very nice email from the Store Director himself.
That sucks to hear that since I work for Price Cutter. I’m always nice to people and never make anyone feel like a burden because our pricing dept. sucks. I refund the money with a smile every time but there are always those few people that make shopping miserable. I’m the same way with the walgreens near me. I won’t go there because they never want to take my coupons. I called their 800# and they were not helpful at all.
Maybe the employees at price cutter are miserable because they get paid minimum wage and the company does not give raises.